Privacy Policy

Last updated: September 28, 2026

Who we are

Laulain True Care is a home health agency serving families in the Dallas, Rockwall, Kaufman and Ellis County areas of North Texas. This Privacy Policy explains how we handle information collected through our website, laulaintruecare.com. If you have questions, email us at info [at] laulaintruecare [dot] com.

Information we collect

We collect information that you choose to give us, including:

• Contact form: your name, email address, phone number, how you would like us to contact you, and your message.
• Emails and phone calls: the information you share when you email or call us.

Like most websites, our site and hosting provider may also automatically record basic technical information, such as your browser type, device, IP address and the pages you visit. This helps keep the site secure and working properly.

Please do not send detailed medical information through the website

Our website contact form is meant for general questions and requests for a consultation. Please do not include detailed medical information, diagnoses or insurance numbers in the form. If you need to share health details, please call us at (469) 891-6713 instead.

How we use your information

We use the information you share to:

• Respond to your questions and requests.
• Arrange consultations and discuss care options with you.
• Plan and provide care, if you or your loved one become a client.
• Keep our website secure and improve how it works.

Cookies

Our website uses cookies, which are small files stored on your device. Some cookies are needed for the site to work. Others help us understand how the site is used. When you first visit, a cookie banner lets you accept all cookies, reject non-essential cookies, or customize your choices. You can also change or delete cookies at any time in your browser settings.

Third-party services

We use trusted third-party services to run our website, and they may process limited information on our behalf. These include:

• Website hosting: the company that stores and serves our website.
• Google Fonts: our site loads fonts from Google’s servers, which means your browser connects to Google and shares your IP address with it.
• Email delivery: services that deliver messages sent through our contact form to our inbox.
• Email newsletter tool: if you choose to subscribe to updates from us, your email address may be stored with our newsletter provider. You can unsubscribe at any time.

We do not sell your information

We do not sell, rent or trade your personal information. We only share it when needed to respond to you, provide care, run our website, or when the law requires it.

Health information of our clients

When someone becomes a client, we handle their health information as required by applicable health privacy laws, including HIPAA where it applies. Clients receive our Notice of Privacy Practices when care begins. That notice explains how health information is used and protected, and the rights clients have. This website Privacy Policy does not replace that notice.

How long we keep information

We keep information only as long as we need it for the reasons described in this policy, or as long as the law requires. When it is no longer needed, we delete it or store it securely.

How we protect information

We use reasonable safeguards to protect the information you share with us. No website or method of sending information over the internet is completely secure, so we cannot promise absolute security.

Your choices and rights

You can:

• Ask what personal information we have about you.
• Ask us to correct or delete your information, where the law allows.
• Unsubscribe from any emails we send.
• Choose which cookies to allow through our cookie banner or your browser.

To make a request, email us at info [at] laulaintruecare [dot] com.

Children’s privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them through the site. Information about a child who receives our pediatric care is shared with us by a parent or guardian and handled as client health information, as described above.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page.

Contact us

If you have questions about this policy or your information, contact Laulain True Care:

• Email: info [at] laulaintruecare [dot] com
• Phone: (469) 891-6713